Exchange Policy

Exchange Policy

At Twenty8 Threads, we prioritize your satisfaction. If you’re not completely happy with your purchase, our Exchange policy provides a straightforward way to initiate exchanges.

Eligibility for Exchange

  • Exchange Period: Items can be Exchange within 15 days from the date of delivery.
  • Condition of Items: All Exchange items must be unworn, unwashed, and in their original condition with all tags attached. Items that show signs of wear, washing, or alterations will not be accepted.
  • Non-Exchange Items:
    • Sale or clearance items marked “Final Sale”
    • Gift cards
    • Undergarments and other intimate apparel for hygiene reasons

How to Exchange an Item

To streamline the Exchange process, please follow these steps:

  • Request a Exchange: Start your Exchange by contacting us with your order number and item details.
  • Receive Authorization: Once approved, you’ll receive a Exchange Authorization (EA) number and instructions for Exchange shipping.
  • Pack and Ship: Securely pack the items, including a note with your RA number. Customers are responsible for Exchange shipping fees unless the Exchange is due to a defect or incorrect item.
  • Processing Time: Once received, we’ll inspect the item(s) and process the Exchange within 5-7 business days. Refunds will be credited back to your original payment method.

Exchanges

If you need a different size or color, you may exchange your item within the 15-day period, subject to availability. Follow the same Exchange process, indicating your exchange request.